We make every effort to provide all our customers with an equal, respectful, accessible, and professional service. In accordance with the Equal Rights for Persons with Disabilities Law, 1998, and the regulations enacted thereunder, significant efforts and resources are invested in making the required accessibility adjustments on our website, aiming to enable everyone to receive our services independently and equally.

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Customer Service and Online Purchasing

Please note that the brand currently does not have a physical studio or gallery for visits, and creations are purchased exclusively online through the website.

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Accessibility of VELVARTT.COM

This website complies with the requirements of the Equal Rights for Persons with Disabilities Regulations (Accessibility Adjustments for Service), 2013.

Standardization: The accessibility adjustments were implemented according to the recommendations of the Israeli Standard (IS 5568) for Web Content Accessibility at the AA level and the international WCAG 2.0 guidelines.

Compatibility: Testing was conducted for the highest compatibility with the Google Chrome browser. The website is optimized for display on common browsers and for full use on mobile phones.

Navigation and Operation: The website provides a semantic structure adapted for assistive technologies (such as screen readers) and full support for keyboard operation using the arrow keys, Tab, Enter, and Esc to exit menus and windows.

 

Contact and Feedback

We continuously strive to improve the brand's accessibility. If you encounter any accessibility issue or malfunction while browsing, or if you need assistance completing a purchase, we will gladly assist you and make every effort to find a quick and suitable solution.

You are welcome to contact us with any questions:

Accessibility Coordinator: Keren

Email: info@velvartt.com

Phone / WhatsApp: +972 526655391

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Last update: 06/09/2026​