FAQ

How long does shipping take?

Local shipping inside Israel will be supplied up to 21 business days by courier. Customized products will add 14 business days in addition to shipping times mentioned above. All in accordance with the shipping policy agreement.
Do you ship worldwide?

At the moment, the shipments are only within Israel. We are still working on our international shipping process. So that when we open the option for worldwide shipments, the packages will arrive in the best condition anywhere. If you are interested in shipping outside of Israel: we will be happy for you to send us a message and maybe join our international shipping testing team!
Do you have a studio or store I can visit?

At this time, we do not have a showroom. All purchases are made online. If you want help or advice - we will be happy to help! Contact us in a message on the website or by email info@velvartt.com
What materials do you use?

We work with a variety of techniques. From handwork to 3D printing. Each product has a list of materials. All the artworks are made of ceramic materials in different compositions and techniques developed by us in the studio.
How can I order a custom design?

We love taking custom orders! you are welcome to send us a message via "contact us" on the website / Email (info@velvartt.com) and we will start together the designing process to create your one and only piece.

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