“VELVART” SHIPPING, RETURN, EXCHANGE AND CANCELLATION POLICIES
VELVART welcomes you and thanks you for choosing to browse our website at: WWW.VELVARTT.COM (the “Website” or the “Site”).
The following shipping, return, exchange and cancellation policies are an integral part of the site terms & conditions
1. SHIPPING POLICY:
1.1 Orders placed on the site will ship to the address provided by the customer and/or to any other location agreed upon by the parties while placing the order.
1.2 International shipping of products will be supplied and delivered within 30 business days by courier; for shipping cost according to the shipping policy on the Site.
1.3 Shipping of products inside the state of Israel will be supplied and delivered within 21 business days by courier; for shipping cost according to the shipping policy on the Site.
1.4 Shipping of customized products will add 14 business days in addition to shipping times mentioned above.
1.5 Self-collection by prior arrangement only.
1.6 “Business day”- any day except for any Friday, any Saturday and any day which is an Israeli holiday or any day on which the Israeli banking institutions are authorized or required by law or other governmental action to close.
1.7 For shipments intended for settlements far from the main cities, the shipping times may be extended beyond the timeframes above.
1.8 The site may update the minimum order requirement on the site from time to time.
1.9 In the event that Product ordered on the Site is out of stock at the time the order is placed, the Site will contact the customer. If the customer cannot be reached, the Site will ship the order without the Product which is out of stock.
1.10 In the event that the customer is not present at the time that the order arrives or an order not collected, the order will be returned to the Site and reshipped once an additional shipping fee has been paid by the customer.
1.11 The order will be shipped according to the following terms:
1.11.1 there is reasonable access to the location which the order is being shipped;
1.11.2 the site’s shipping provider distribute in the area;
1.11.3 if the order is being shipped to an organization, institution, kibbutz or settlement that cannot be reached without special authorization and/or does not have marked streets and/or marked house numbers, the order will be delivered to the distribution point of that same location.
1.12 The Site will not be held responsible for any delay and/or problem with the shipment of orders caused by the following terms:
1.12.1 force majeure and/or events that are out of the Site’s control;
1.12.2 for reasons related to the shipping provider;
1.12.3 an economy closes, so that the Site’s operations and/or the Site’s suppliers and/or service providers are impaired for whatever reason.
2. RETURN, EXCHANGE AND CANCELLATION POLICIES:
2.1 Request for refund, exchange or cancellation of an order will be submitted to the Site by the customer by email to the address indicated at the bottom of this Terms and Conditions.
2.2 Customers are eligible for refunds, exchanges or cancellations of orders within 14 business days of receipt of order.
2.3 Refunds will be credited to the original form of payment.
2.4 Custom made Products will not be refunded, exchanged or returned, according to the Israeli Consumer Protection Regulation, 1981.
2.5 In the event that a refund, exchange or cancellation is requested by the customer after the 14-day period, the request of a refund, exchange or cancellation will be subject to the Site’s sole judgement.
2.6 Refunds, exchanges or cancellations will be approved after the customer receives a written message of approval from the Site.
2.7 In the event that a refund, exchange or cancellation is approved by the Site for reasons not including product defects:
2.7.1 the customer must return the product in its original packaging, within 5 business days from the date of approval from the Site;
2.7.2 the customer must return the product unused, in the condition in which it was received;
2.7.3 the product will be returned with the original receipt or proof of purchase;
2.7.4 the expense of return will be paid for by the customer;
2.7.5 a return fee of 100 NIS or 5% of the price of the product will be charged (to be determined by the cheaper option).
2.7.6 The Site will examine the product and if it found that he does not meet the conditions, the cancellation will not be approved.
2.7.7 It will be clarified, that the customer must return the product or show a sending confirmation of the product, to the website address, within 3 business days from the date of the site cancellation approval;
2.8 In the event that a refund, exchange or cancellation is approved by the Site due to a defect, the Site will hold sole responsibility for collecting or exchanging the product.
2.9 The Site will examine all defective product. In the event that the Site finds the product to be valid and/or finds that the defect has been caused by the customer, refunds will not be approved and the product will be shipped back to the customer after an additional shipping fee has been paid by the customer.
2.10 The aforesaid in section 2 above is subject to the Israeli Consumer Protection Law, 1981.
3. CONTACT US:
In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us by email:
Address: Yede Am St 17, Ramat Gan, Israel;
Phone: +972- 52-6655391
Last updated: November, 2022.